Cleavers in terms of price and over the phone customer service is great. I haven’t had any issues either. The website however, OMFG! First, it’s just a horrible website, design, navigation, filtering, it’s very outdated and absolutely horrible to navigate and open different products in different tabs. What I mean however, is basically they are not linked to inventory, so when you are buying something, you don’t actually know if they do or don’t have it. It could be that they don’t have 1 thing, but you ordered 3. So, do you break the order up or do you cancel the entire thing or… I’ve actually cancelled the entire thing and bought from a different place that didn’t make me wait. It’s like going to a supermarket, buying bacon and eggs (to have bacon and eggs), but at the checkout you are told that, hey, those eggs are empty, why don’t you buy the bacon and we will send you the eggs later. Sort of defeats the point. I use them as last resort, if I can’t find something elsewhere online, with a clear indication of what’s actually on hand to be sent and when it’s going to be sent.
BTW, it might also be prudent to remember the demise of another forum, in which a poster denigrated that other dealer. A costly exercise in many ways, which never does anybody any good, other than to have been able to vent. Just sayin’.
So I shouldn’t provide factual customer experience? I think I will. We’ll be right But concern noted.
As for the rest of it, I agree, I want to order it now, because tomorrow I have a busy day and they just used up their quota of my time.
Maybe the LGS are struggling because you can’t be bothered to have a few hours of patience, and speak with them a few hours later when they are available in-store.
I see it a little different, I see it as they can’t be bothered to make it easy for their customers.
You are exactly right. I am not denying it. None of this is hard, it all been solved more than a decade ago. They are saying; here buy it, but we can’t guarantee that we have it (that red box, read between the lines, 7 days get it to them and send it to you). Absolutely.
And guess what, just bought all I needed on eBay (from Australian seller, by the way) with clear indication of stock numbers, tracking number and delivery date.
Here’s a thing about eBay by the way. 2 (but more like 20) people have the same item at the same price. So who do I buy from? I buy from (a) Australian; and (b) the one with highest user reviews. Customer feedback is worth more than gold to those guys and they will move heaven and earth to get your stuff to you as fast as possible for that one extra star that will translate to 99.98% positive feedback vs someone with 99.97%. Following me here?
I am impatient, I have things I like doing and things I don’t. Wasting time on buying rings when I know exactly what I want is one of those things. It should be easy. In this instance, it was lost opportunity to the tune of $102.
Or lets look at it in a slightly different way. If Coles and Woolies can get my groceries delivered to my fridge (yes, fridge) within 2 hour window that they committed to, in peak hour traffic, while hand picking items and packing them into the truck, then having that truck stop and deliver groceries to everyone, while at the same time being able to make partial cancellations to my order while the truck is on the road… Yes, I think a simple website with known stock can tell me exactly when stuff will be shipped and what they have on hand.
Freaking Gen Y ay, pricks all of them? They dare to expect things for their money.